FAQS ABOUT ESCAPE THE
ROOM IN New York

What sets escape rooms apart from other real-life gaming experiences is that players are in control of the outcome of the game. Simply put, escape rooms are designed to lock players inside a room where they’ll have to race against the clock to uncover secrets and clues to help them escape. It is up to the players to use their observation and logic to uncover the room’s secrets and earn their freedom before time runs out.

Teams will have to work together and combine their wits to successfully free themselves before the 60-minute clock strikes zero. While you will essentially be locked inside a room, know that you may ask to be let out if you or anyone else feels uncomfortable for any reason during the course of the game. Your safety and comfort are among our highest priorities.

Once locked in the room, you will have 60 minutes to search for clues and solve puzzles, hopefully leading to your escape. It’s up to you and your friends to crack our codes in time and find the correct escape route.

Gather your friends, family, or coworkers and book the room of your choice. Each room has a wholly immersive atmosphere and story to set the stage for your adventure. Escape rooms are the perfect chance to put your puzzle-solving skills to the test and have fun!

You are not, however, required to buy all of the tickets available for a room in order to play. Buy as many or as little tickets as you like. Your group will be added into a game with others who bought tickets for that room.

All games are open to the public unless the “private experience” option is purchased. Once you select the quantity of tickets for your booking, you can upgrade your booking to a “private experience” through buying out the unbooked slots at 50% off. If you didn’t purchase the private option, the remaining slots will be available for purchase by other customers, whom you may be paired with during the game.

Though all of our puzzles are designed for adult minds, we welcome all ages. However, if any member of your party is 14 years of age or under, there must be at least one adult chaperone to accompany unless you have booked the entire room (though we still encourage having an adult present). If any member of your party is 10 years or under, you must purchase all tickets for a room to ensure it is a private game as a courtesy to our other customers.

Cancellation protection is available at a price of $3 per ticket. If cancellation protection is purchased, you can give us a call up until 48 hours prior to your booking to cancel and receive a full refund, or to reschedule your booking without any additional charge .After 48 hours prior to your game, bookings cannot be refunded.

If you have a private game, we can hold the game for you until ten minutes after your start time. At the end of ten minutes, your 60 minute game clock will start. You can still enter the game but will work with the remaining time left. If you have a public game, the 60 minute clock will start on its scheduled time, you will be not be allowed to enter the room after 15 minutes on the game clock has passed.

We do not allow food inside our rooms. Beverages in sealed bottles are allowed (such as water bottles).

Yes, Escape The Room NYC was the very first escape room in New York City and the very first American owned escape room in the United States.